For the convenience of all customers, we try to run as closely as possible to our schedule. We recommend strong, secure packaging for all goods, and that 'at-risk' items be insured before dispatch. Please ensure all items, including multiple consignments, are clearly addressed, including name, address, floor number, contact name and phone number at the intended destination. Multiple consignments should be marked 1 of 3, 2 of 3 etc. To check how many coupons you need for any destination in Australia please refer to our coupon calculator on our homepage.
Coupons provide security for your freight as they allowi us to track your freight through the CouriersPlease system. Each coupon is numbered to identify freight and enable tracing of items to the point of delivery. Customers have the option of either attaching a tracking portion to their documentation or recording details on the non-detachable stub which is retained in the coupon book. There are times when goods parcels require an additional charge and examples of this are as follows:.
Authority to Leave ATL coupons are available with all contractors and, upon request, the pickup contractor would "link" an ATL coupon to the Metro coupon. This gives the delivery driver the authority to leave the freight as per the instructions on the ATL coupon. This service is offered free of charge to our customers. To work out the cubic capacity of a parcel, multiply the length by the width by the height. This gives the volume of the parcel. Multiply this by kg to get the cubic capacity.
For ease of use please check out our Coupon Calculator. Occupational Health and Safety legislation restricts the maximum weight of an individual item of freight to 25kg.
Conditions of Carriage
However, heavier items may be carried where there is assistance to load and unload the item. Individual items in excess of 32kg dead weight cannot be carried. You can pay for your CouriersPlease coupons at the time of issue by credit card, cheque or electronic funds transfer to our nominated bank account. Simply quote your invoice number as the lodgement reference number and email your EFT confirmation.
It may not be accepted by the courier for pick up, or may not be able to be delivered within the normal system.
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Prepaid Coupon, website and one-off customers are unable to send Dangerous Goods. CouriersPlease is unable to ship goods containing Lithium Batteries of any description via air anywhere within Australia. Such goods include but are not limited to laptops, mobile phones, power tools, toys, cameras and watches. Just as CouriersPlease uses prepaid coupons to track your goods, other companies also use various forms and paperwork.
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Some may be happy with a copy of the invoice, others will require an official consignment note or handwritten note. However, all transport companies require some form of covering documentation. Please check with the relevant transport company as to what documentation they need. Failure to do so may delay the delivery of your goods.
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CouriersPlease Network Couriers are unable to complete consignment notes on behalf of customers. Login Register. Domestic Service Information.
We recommend strong, secure packaging for all goods, and that 'at-risk' items be insured before dispatch Please ensure all items, including multiple consignments, are clearly addressed, including name, address, floor number, contact name and phone number at the intended destination. There are times when goods parcels require an additional charge and examples of this are as follows: Consignments delivered to some Outer Metro, Regional, Country and Interstate areas.
Items exceeding the 25kg limit dead weight or cubic weight For example, a parcel weighing more than 25kg or an item exceeding. Multiple items to the same destination may require more than one coupon In these cases, the total consignment weight and cubic capacity is taken into consideration.
Outer Metro, Regional, Country and Interstate may require the use of additional EzyLink coupons in conjunction with a regular metro coupon. Parcel Size. Label Details. Freight Mix. Bulk Customers. Term search All of ProZ. English term or phrase:. English term or phrase: RP. Local time: Please ensure all goods are packed and ready for immediate collection before booking the pick up. Then simply check the cut off time in the area you need the goods collected from. Please note that it may differ from your area.
If you are unsure, please check the transit cut off times located on our website. Please ensure the sender asks for this number so that in the event of a query, the goods can be tracked easily and quickly. At the time of the delivery, you simply pay your courier with the appropriate coupons to cover the delivery.
Selected response from: Frank Szmulowicz, Ph. United States Local time: Frank Szmulowicz, Ph. United States.