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Salt Caves 2. Hotel Spas 1. Bath Houses 1. Salons Cosmetic Procedures Massages Hair Hair Removal Makeup Nails Tanning Lutsen, MN. Clients spend a day in a Victorian house, where they receive a full-body massage. Massage therapist rubs the muscle with long gliding strokes to relax the entire body. Massage therapist treats tension and stress with relaxing strokes.
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See our great selection and best shipping. There was no staff to greet me right away so after about 10 minutes of waiting a young lady appeared. She gave me a brief tour which was a nice touch and I was on my own. I got undressed and got in a robe and sat in the "main" sitting area. I decided to go for the "Pacific Coast Serenity" package which sounded perfect.
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My disappointment largely comes from the lady who did my service. I was so disappointed. It was sopose to be 90 minutes but I was let out 15 minutes early, and during my actual appointment she disappeared out of the room for a while, and i felt she was "off to the side" alot. So realistically i felt like i was worked on for a maximum of 60 minutes.
The massage was done poorly, and was NOT even relaxing. I dont want to sum up more details of how disapointed I was but I think your better spending your money at "Riverside spa" which i have been too twice now. Stillwater spa is a no go! I was provided with a gift certificate to Stillwater by my wife as a Christmas present. It turns out that when it came time to leave, I had to pay for part of the treatment already paid for in the gift certificate.
Depite requests to compare their computer records to the gift certificate purchased, the manager at the desk insisted that I had to pay. My wife tried to follow up on phone and in person and was met with delays and obfuscation. Requests to speak to the most senior manager went nowhere. I used to purchase a gift certificate for my wife for a full day at Stillwater at least once a year.
I will never do this again and will never use Stillwater again. I recommended to anyone who asks to not use Stillwater and relate this story.
The services provided were only OK; due to the shabby customer service and double billing I will never use Stillwater again. I can't believe the poor reviews for this spa. This is a beautiful spa with excellent services. One of the nicest in Calgary. The prices are reasonable and the service has always been, and continues to be, top-notch. Last week I booked the Mama Mia package - massage, pedicure, manicure, and lunch. It was fantastic.
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The lunch was much better than any other spa, and they sent me an extra large salad because apparently the first one looked wilted. I never even saw this so called non-acceptable salad. This was the first time I had a Momassage - for expecting mothers.
The manicure and pedicure were also very high quality. I have also had Vichy sp? With the convenience of a downtown location, free downtown parking, and typical Hyatt first class service I can't think of any way they could improve this spa.
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I have been a fairly regular customer at Stillwater since it opened in Calgary - my husband has gifted me with many trips to the spa and I have always received very good service. I have recommended the spa to many friends and colleagues. However, one trip can make the difference: I was on a gift certificate visit, and after my treatments, upon checking out I was told that the gift certificate I presented had already been redeemed which, of course, it had not.
The cashier told me that "someone" had used the number from my certificate and redeemed my certificate she even had the date it was used, but "couldn't say" who used it.
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