I never had any issues, and I was always able to return things if needed. Made an order on dec 23rd and est delivery date was dec For verification they asked me a series of questions like DOB, last 4 of social, previous addresses.
Really weird. Then they requested a photo of my credit card and ID which I sent over.
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I called my bank and nothing was charged. Sounds like a SCAM. Then said I had to go through a verification process because of the prices amount. My transaction was only 6, USD, cart full of sale items. This luxury website has single items that are worth more than 6, usd alone and they need to verify my order for 15 sale items totaling 6,usd?
I granted them every request in the verification process and they refused to ship my order. Do not sell luxury items if you are going to discriminate when people buy. Ruined my holiday season.
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I cancelled my card and a new one is on the way because I think this site is a scam that collects your credit card information and personal info. At this point am I filing taxes or online shopping? Treacherous experience. Stick to mainstream high end shops like barneys, netaporter, ssense etc The website stated that they used express free international shipping in business days. After tracking my order i realized that the parcel is still in LA Unfortunately, I realize now, that the order was certainly not sent by express and that it will take for ever to come to Switzerland.
Even worse, after reading the reviews I suspect that it is a fake. I was skeptical after reading some of the reviews. I contacted a mutual friend who had previously purchased from them and she assured me they were fine. I decided to order a pair of shoes I will definitely order from them again!! I had placed an order and sent it back. When they received my order I did not receive an email.
Called Sunday and the zo-worker said that I got my money back within working days so Friday.
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I still have not received anything and I suddenly can not contact the customer service anymore. What a bad web store this! Total SCAM! This is not a real company. Learn English before writing a fake review about your non-existent company, those reviews are obviously written to counter the real ones. Get a real job. I would like to thank the customer support for great assistance, all the questions were replied and the parcel arrived in due time.
If you are searching for high quality products, then this is definitely the shopping source. Cannot wait to order soon! I can say it is a relieble shopping resource, have no complaints to the product I ordered for my wife. This whole company seems like one big scam! I ordered a jacket from them, but then recives an email that they need to confirm my identity, by taking out two small abounts on my card wich i should then email back to them. I told them they are not allowed to do that, they can take the amount i confirmed on the jacket and when the have my money they can ship it to me like normal companies do.
But they keep insist. Then i talk to my bank wich says the same and that i should never allow this and that is what scam companys do, so they can keep taking out small amounts and your card. And by reading other reviews here i think this is one big scam of fake stuff and credit card frauds. The good reviews is probably bought or places by themselves. Dont do it!
I assumed that for such an order they would at least have express shipping.
The website stated that they used express free shipping business days. Once i had conpleted my order i recieved an email stating that i would receive my order in business days. I contacted customer service and i asked about it, while the person just apologized and said there was nothing she could do for an earlier delivery.
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Add the polishing touch to your look with the perfect accessories from FWRD, including high-fashion bracelets, earrings, scarves, and hats. Check out the Lookbooks section for posts about the top sneakers, the perfect bag for your look, and many other tips. You can also create a wish list to keep the items you want to buy in one place so that it is easier to find the pieces later.
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When you apply FWRD promo codes and coupons available from Giving Assistant, you will not only obtain a discount on your fashion selection but also contribute to a worthwhile charity. Overnight shipping is also available on purchases. Returns are accepted within 30 days of purchase for a full refund.